Frequently Asked Questions

How long will it take to receive my order?

• Most orders ship within 3 business days.
• Custom-manufactured or printed orders take an additional 3 days after artwork approval.
• 95% of orders arrive within 3 days of shipment via UPS, USPS, or FedEx.
• Remote locations may take longer.

Do you ship outside the USA?

We ship to the USA and Canada only. For Canadian rates, email hello@ucanpack.com.

Can I pick up my order?

Some of our distribution centers are staffed for pickups. Call (201) 975-6272 to schedule.

Do I have to place my order online?

• Place orders online, by phone at (201) 975-6272, or via email at hello@ucanpack.com.
• Online orders are processed fastest and go straight to fulfillment.

What payment methods do you accept?

• All major credit cards, mobile banking apps, and wallets.
• Transactions secured via PCI/DSS-certified gateways.

Can I get another copy of my invoice?

Invoices ship with every order. For a duplicate, email hello@ucanpack.com.

How do I apply a coupon?

Enter your code in the “Apply Coupon” field at checkout. Only one coupon per order is allowed.

Do you offer Net-30 or Net-60 payment terms?

Yes, to approved B2B customers. Email accounts@ucanpack.com to apply.

Can I pay by Purchase Order (PO)?

Yes, email PO accounts@ucanpack.com. Payment due per agreed terms.

Do you support EDI or API integrations?

Yes - our EDI/API solutions let you automate ordering. Email info@ucanpack.com for details.

What is your price for a bulk order?

Email your requirements to hello@ucanpack.com for a tailored quote.

Can you sell to individuals?

While most clients are B2B, individual customers are welcome to order as well.

How do I open a wholesale account?

Apply here for exclusive pricing & priority support.

Is it possible to get samples?

• Order plain/unprinted samples on our Samples page.
• For custom-printed samples, email hello@ucanpack.com.

Do you offer custom printing?

Email your artwork and SKU to hello@ucanpack.com. We support mono, multi-color, and full-bleed prints on boxes, bags, tapes, and more.

Will I get a dedicated account manager?

Yes, every wholesale and enterprise account is assigned a named account manager for personalized support.

What’s your standard support response time?

We aim to respond to all support emails within 2 business hours and answer phone calls during business hours instantly.

Can I set up scheduled reorders?

Yes, set up recurring orders in your account dashboard or email hello@ucanpack.com to automate deliveries.

Do you offer drop-ship or white-label fulfillment?

Yes, we can ship orders directly to your end customers under your brand. Email hello@ucanpack.com for setup.

What freight rates do I get for high-volume orders?

Volume orders may qualify for discounted freight or free ground shipping. Contact info@ucanpack.com for specifics.

Can I warehouse stock with you?

Yes, our vendor-managed inventory options let you store stock on-site. Email info@ucanpack.com to arrange.

Can you assemble kits or multipacks?

Yes, bundle boxes, tape, and labels into ready-to-ship kits. Contact info@ucanpack.com for pricing.

Do you offer eco-friendly packaging options?

Yes we offer FSC-certified board, & food grade inks. Email info@ucanpack.com for specs.

What is your damage-free guarantee?

We’ll replace any transit-damaged product at no cost. Just email claims within 4 hours of receipt.

Is your website secure?

• Protected by DigiCert SSL encryption.
• Enterprise-grade Web Application Firewall (WAF) blocks threats in real time.
• Click the padlock icon in your browser to verify.

Are you accredited by the Better Business Bureau (BBB)?

We’re BBB-accredited with an A+ rating. View our profile at BBB.org.

How can I trust Ucanpack?

• Serving North America since 2019.
• PCI/DSS-certified payment processing.
• Read verified reviews on our Reviews page.