Frequently Asked Questions

How long will it take to receive my order?

• Most orders ship within 3 business days.
• Custom-manufactured or printed orders take an additional 3 days after artwork approval.
• 95% of orders arrive within 3 days of shipment via UPS, USPS, or FedEx.
• Remote locations may take longer.

Do you ship outside the USA?

We ship to the USA and Canada only. For Canadian rates, email hello@ucanpack.com.

Can I pick up my order?

Some of our distribution centers are staffed for pickups. Call (201) 975-6272 to schedule.

Do I have to place my order online?

• Place orders online, by phone at (201) 975-6272, or via email at hello@ucanpack.com.
• Online orders are processed fastest and go straight to fulfillment.

What payment methods do you accept?

• All major credit cards, mobile banking apps, and wallets.
• Transactions secured via PCI/DSS-certified gateways.

Can I get another copy of my invoice?

Invoices ship with every order. For a duplicate, email hello@ucanpack.com.

How do I apply a coupon?

Enter your code in the “Apply Coupon” field at checkout. Only one coupon per order is allowed.

Do you offer Net-30 or Net-60 payment terms?

Yes, to approved B2B customers. Email accounts@ucanpack.com to apply.

Can I pay by Purchase Order (PO)?

Yes, email PO accounts@ucanpack.com. Payment due per agreed terms.

Do you support EDI or API integrations?

Yes - our EDI/API solutions let you automate ordering. Email info@ucanpack.com for details.

What does UCanPack offer?

UCanPack offers more than 30,000 Packaging Products.

With 12,700 unique box SKUs, Ucanpack manufcatures and delivers the most extensive range of sizes, styles, and colors in the nation-outperforming every other packaging company in the U.S. market.

What are the qualities of the Boxes sold by Ucanpack?

• Manufactured in the USA.
• Boxes are available in different flutes and strengths; B flute, E flute, C flute, BC flute, BCC flute, ECt-32, ECT-44,ECT-48, ECT-51, ECT-71, ECT-90.
• Boxes are strong and durable enough to withstand crushing or tearing while handling, storing, stacking, and shipping.
• Colored boxes give aesthetic appeal in branding with less expense.
• Boxes are easy to fold, as they have neat, crisp folding lines.
• Boxes include internal dimension specifications that make it easy to choose the right size for your product.
• Boxes have simple assembling, opening, and closing processes.
• Custom Printed Boxes have sharp printing with vibrant colors on the smooth surfaces of the box, creating an exclusive unboxing experience that will elevate the brand and leave a lasting experience for the customers.
• Customised Print Boxes allow branding elements like logos and prints, using water-based ink.
• Most boxes are FSC-certified and acid-free, with some exceptions.
• Colored Boxes are available in Silver, Blue, Red, Black, Kraft, White, Pink, Purple, Green, and Orange. (Shop Colored Boxes)
• Ucanpack’s Shipping Boxes of sizes-6×6×6, 8×6×4, 10×8×6, 12×9×6, 12×12×12, 14×10×8, 16×12×12, 18×12×12, 18×18×16, and 24×18×18-align with UPS/USPS/FedEx dimensional-weight thresholds, fit most DTC (Direct-to-Consumer-no selling through retail stores or distributors) and retail product categories, standardize easily across 3PLs and warehouses, and reduce void fill to minimize damage.
• Ucanpack’s Mailer Boxes of sizes-8×6×4”, 9×6×2”, 12×9×6”, 10×8×4”, and 14×10×4”-align with USPS/UPS dimensional-weight thresholds, keep shipping costs low, standardize easily in fulfillment centers, fit most DAT (Direct-to-Consumer-no selling through retail stores or distributors) and minimize void fill to reduce damage rates.
• Ucanpack has most boxes with a minimum order quantity of 10 for large boxes and 25 boxes for most of the sizes.
• Variety of Packaging Supplies that can fulfill your packaging needs.
• Available in Small Orders as well as Bulk Orders, MOQ applied.

Which industries benefit from Ucanpack’s versatile packaging solutions?

Ucanpack’s packaging products serve a wide range of industries, including e-commerce, retail, food and beverage, pharmaceuticals, packaging companies, automobile industry,, manufacturing, warehousing, 3PL fulfillment, health and wellness, marketing and corporate gifting, printing, logistics, and specialty custom markets etc.

What is your price for a bulk order?

Email your requirements to hello@ucanpack.com for a tailored quote.

Can you sell to individuals?

While most clients are B2B, individual customers are welcome to order as well.

How do I open a wholesale account?

Apply here for exclusive pricing & priority support.

Is it possible to get samples?

• Order plain/unprinted samples on our Samples page.
• For custom-printed samples, email hello@ucanpack.com.

Do you offer custom printing?

Email your artwork and SKU to hello@ucanpack.com. We support mono, multi-color, and full-bleed prints on boxes, bags, tapes, and more.

Will I get a dedicated account manager?

Yes, every wholesale and enterprise account is assigned a named account manager for personalized support.

What’s your standard support response time?

We aim to respond to all support emails within 2 business hours and answer phone calls during business hours instantly.

Can I set up scheduled reorders?

Yes, set up recurring orders in your account dashboard or email hello@ucanpack.com to automate deliveries.

Do you offer drop-ship or white-label fulfillment?

Yes, we can ship orders directly to your end customers under your brand. Email hello@ucanpack.com for setup.

What freight rates do I get for high-volume orders?

Volume orders may qualify for discounted freight or free ground shipping. Contact info@ucanpack.com for specifics.

Can I warehouse stock with you?

Yes, our vendor-managed inventory options let you store stock on-site. Email info@ucanpack.com to arrange.

Can you assemble kits or multipacks?

Yes, bundle boxes, tape, and labels into ready-to-ship kits. Contact info@ucanpack.com for pricing.

Do you offer eco-friendly packaging options?

Yes we offer FSC-certified board, & food grade inks. Email info@ucanpack.com for specs.

What is your damage-free guarantee?

We’ll replace any transit-damaged product at no cost. Just email claims within 4 hours of receipt.

Is your website secure?

• Protected by DigiCert SSL encryption.
• Enterprise-grade Web Application Firewall (WAF) blocks threats in real time.
• Click the padlock icon in your browser to verify.

Are you accredited by the Better Business Bureau (BBB)?

We’re BBB-accredited with an A+ rating. View our profile at BBB.org.

How can I trust Ucanpack?

• Serving the USA since 2019.
• In-house manufacturing in the USA & in-house quality control.
• 30,000+ SKUs with one of the largest corrugated inventories in the U.S.
• Secure checkout with SSL encryption and PCI/DSS-certified payment processing.
• Trusted by thousands of e-commerce brands, 3PLs, and manufacturers.
• Transparent pricing with no hidden fees.
• Read verified reviews on our Reviews page.