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Frequently Asked Questions

How long will it take to receive my order?

  • Majority of our orders are shipped within 3 business days
  • Custom manufactured and custom printed orders take an additional 3 days after we receive your print ready artwork. 
  • 95 % of our orders are delivered within 3 days after shipment via UPS, USPS or FedEx.
  • Remote locations may take longer.

What is your price for a bulk quantity order?

  • Please e-mail your request to [email protected] and we will be happy to provide a bulk quotation.

Can you sell to individual customers or just to companies?

  • Although most of our sales are business to business, we can sell to any type of customer.

What other payment options?

  • You may use all major credit cards, mobile banking, etc. 
  • ucanpack’s payment gateway partners are PCI/DSS certified to keep your transaction details confidential at all times.

Do I have to place my order online?

  • If you would prefer, we would be happy to take your order by phone (201) 975-6272, or by e-mail at [email protected]
  • However, you will receive your order fastest if you place it online. 
  • Online orders are immediately sent to the warehouse to be picked and shipped.

Can I request of copy of my invoice or receipt?

  • We send your invoice along with the shipment. 
  • If you need another copy, simply e-mail us at [email protected] and we will e-mail you a copy.

Is your website secure?

  • Yes. The security of our website and the protection of your personal information is extremely important for us. 
  • You can see a copy of our Digicert SSL Encryption Certificate simply by clicking on the padlock on the right side of your browser. 
  • We have partnered with external security providers to manually audit our data for breaches.

I have a coupon. How do I redeem it?

  • If you have a coupon that you would like to redeem, there is a place for you to enter the coupon code in the checkout form.

Do you ship outside USA?

  • At the present time, we ship to USA & Canada only. For Canada, please email us for a shipment quote.

Can I stop by and pick up products at one of your local distribution centers?

  • In order to keep our prices low, our distribution centers are staffed for direct customer pick-up.

Is it possible to get samples?