Customers are required to peruse and understand the terms of our Return and Refund Policy. If you do not agree to these terms contained in our Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using Ucanpack. The terms contained in this Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for the purchase of Product(s) on ucanpack.
Orders can only be canceled if the request is made within a few hours of the order being placed. To minimize lead times, once an order is placed, it immediately goes to our warehouse for fulfillment and cannot be changed. Additionally, promotional and discount codes cannot be applied post-order, nor can their effects.
To return a product ordered from ucanpack, just follow the below procedure:All regularly stocked items, with the exception of custom printed products, can be returned within 14 days of receipt, so long as they are unused and in the original packaging.
If Ucanpack is at fault, we will arrange free return shipping. For all other reasons (e.g., change of mind, wrong size, or color preference), customers must cover return shipping. A 20% restocking fee applies to standard products, and a 40% restocking fee applies to color boxes.
Why Do We Charge Restocking Fees?
- Returned items are handled and inspected by our warehouse team, which takes time away from their daily tasks
- Companies that don't charge restocking fees cover return costs by raising prices
- Many items that are returned cannot be resold as they are custom manufactured and we end up taking a loss
When you return a product, please place the item along with the RMA number, and original invoice into secure packaging, and ship it back to the address given in the email you received.
If you receive a damaged item from ucanpack:We take great care in packaging our products so they are transport-worthy. Nonetheless, if an item ordered by you on ucanpack was delivered in a damaged condition, please email us at [email protected] immediately with photographs of the unopened package illustrating the damage. We will contact the logistics partner and initiate a transit damage claim if applicable. Once the claim is approved and the material received back to us, replacements will be sent out to you.
Timeline and mode of refund:Approved refunds are credited within 7 working days to the same payment option(s) originally used to make payment while placing the order.